What Happens After Someone Fills Out Your Contact Form?

If you answered that question by saying, “uhhh…I email them eventually,” we seriously need to talk.

Most service providers put lots of energy into getting inquiries – posting on socials, updating their website, asking for referrals.

But then?

A lead fills out the form and things get…awkward. Slow. Slippery.

Because what happens next isn’t really mapped out.

And here’s the deal: if your process is fuzzy on your end, it feels even fuzzier on theirs.

🕳The Black Hole of Unclear Next Steps

Here’s a not-so-fun fact:

If someone fills out your form and hears nothing for 48+ hours, they’re already feeling unsure about you and your services.

“Did it go through?”

“Are they busy?”

“Are they ghosting me?”

“Should I reach out to someone else?”

They may not say it, but it’s happening. People want to feel taken care of – and if your back-end is a hot mess or totally manual, you’re making it way harder on yourself (and them) than it needs to be.

🧠My Process, Start to Finish (And Why It Works)

Here is what happens after someone fills out my form:

1. They get an instant confirmation email.
   Not “Thanks, I’ll be in touch someday,” but an actual next step – either a scheduler link, or a preview of what’s coming next depending on the service.
2. Their information gets dropped into Dubsado
   Clean, tagged, tracker. No sticky notes. No forgetting who they are or when they reached out.
3. They’re routed into the right workflow
   Whether they’re just looking for a Power Hour or want a full systems overhaul, my Dubsado workflows automatically send the right responses, with the right links and info.
4. I show up to our discovery call prepared
   Because I already know what they’re looking for (thanks, strategic form!) and I am not scrambling to remember where we left off.

No stress. No missed leads. No wasting time on someone who isn’t a fit.

📉The Cost of “I’ll Just Reply Manually”

You’re not just risking slow replies. You’re risking:

• Great leads slipping through the cracks
• Repeating yourself constantly
• Wasting time on back-and-forth that automation could’ve handled
• Starting every project from a place of chaos

Let’s not do that anymore, okay?

📥Steal the Workflow I Use

I’ve mapped out my entire new lead/inquiry workflow in a free resource you can grab today!

It includes:

• My form setup + logic behind it
• what each canned email says (and when it sends)
• The workflow map I follow to automate it without losing the personal touch

No tech jargon. No extra fluff. Just what you need to stop winging it and start feeling like the boss of your back-end. Get it now!

🔗 Grab the workflow guide here! Workflow Setup Guide: New Lead/Inquiry Process